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Case Study© 2025

A Voice for the Planet

United Nations Development Programme (UNDP)Hong Kong© 2025

The world's first AI Environment Champion

The United Nations Development Programme (UNDP) is the UN's global network for sustainable development, working across climate adaptation, biodiversity conservation, and resilient communities. As part of the Pacific Green Transformation Project, supported by the Government of Japan, UNDP needed a way to drive meaningful climate action and environmental awareness across four Pacific Island nations: Papua New Guinea, Samoa, Timor-Leste, and Vanuatu. The Pacific Islands sit on the frontline of the climate crisis, where rising sea levels and shifting ecosystems are not policy abstractions but daily lived experience.

Yet across the region, climate communication relied too heavily on data and institutional language that struggled to reach general audiences in a personal, culturally resonant way. UNDP needed something capable of speaking across generations, languages, and borders, carrying the authority of the UN while remaining genuinely human in voice.

A LIVING BRAND CREATED TO MAKE CLIMATE ACTION PERSONAL

Turning climate urgency into something people could resonate with.

Kinsman Design moved away from informational messaging entirely and built a living brand entity — a character with the depth, personality and narrative range to carry the UNDP's mission at scale, a fully realised digital being with her own identity, voice, and story.

The strategy centred on reaching audiences through empathy before information. By creating a character who listens, learns, and evolves, the work would allow UNDP to engage with communities across Asia and the Pacific on a level that data and institutional messaging alone could not reach.

AI Avatar Creation
3D Animation
Persona & Traits
Video Development
Intelligent Chatbot

A digital advocate for the environment

Una's personality is rooted in compassion, curiosity, and intelligence — a character defined not by geography but by purpose.

Building a brand entity, not just a character.

AI brand ambassador Una was not conceived as a mascot or a communications tool. From the outset, Kinsman Design approached her as a full brand creation, with a distinct personality, a defined identity, a clear voice, and a purpose-driven story at her core.

Her character is grounded in compassion, curiosity, and intelligence. Visually, she was designed to feel globally relatable, not tied to any one culture or region, but immediately recognisable as human in warmth and intent. Every decision, from aesthetic to tone of voice, was made so that she could carry the weight of the UNDP's mission while remaining credible and approachable across every culture and platform.

Live Interactive Engagement &
Immersive Documentary Storytelling

Her visual identity draws on warmth and approachability while projecting the authority and credibility that the UN's mission demands. Multiple expressions, environments, and scenarios were developed to give Una the range to appear authentically across every touchpoint.

Creating the AI Avatar Una

The redesigned Harry Wright website was built to serve every audience the school reaches, from parents exploring beginner programmes to competitive swimmers tracking their progress. Clear structure, purposeful navigation, and a visual language consistent with the wider brand system ensure that every visit reinforces what Harry Wright stands for.

AI-Powered Transmedia Storytelling

Live interaction at every turn.

Una's story was designed to live across platforms simultaneously. Kinsman Design developed a narrative ecosystem spanning documentary storytelling, short-form social content, live holographic appearances, and an intelligent chatbot that audiences could speak with directly, with Una at the centre of all of it. Each element was built to work together, forming a campaign architecture that spanned documentary, social, live, and conversational formats, reaching communities across the region wherever the conversation was happening.

"Una signifies a groundbreaking advancement in conveying the critical need for environmental protection and nature conservation. By harnessing AI, we can connect with diverse audiences worldwide in dynamic, interactive, and profoundly impactful ways."

Kanni Wignaraja
Assistant Secretary-General and Director,
Regional Bureau for Asia and the Pacific
UNDP

Kinsman Design London

info@kinsmandesign.co.uk

Kinsman Design Chester

Regus House, HeronsWay, Chester Business Park Chester, CH4 9QR

Tel 01244 264156

hello@kinsmandesign.co.uk

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